Dendy Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and Dendy Casino in relation to your use of the website, your account and any gambling or related services made available through the website. They apply to all visitors, registered customers and other users. Additional rules may apply to specific games, payment methods, promotions or features. Where additional rules are provided, they should be read together with these terms.

You must use the website only for lawful purposes and in accordance with these terms. If you do not agree with any part of the terms, you must not register an account, deposit funds, place bets or otherwise use the services. Dendy Casino may update these terms from time to time. The latest version published on the website will apply from the stated effective date or, where no date is stated, from publication.

These terms are intended to operate consistently with applicable Australian laws and other laws that apply to the services. Nothing in these terms is intended to remove, restrict or replace any consumer right or protection that cannot lawfully be excluded. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Eligibility

You must be at least 18 years old and legally permitted to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before accessing the website. Dendy Casino may restrict access to people in certain locations or refuse registrations where use of the services is not permitted.

• You must provide accurate, current and complete information when registering.
• You must use your own identity and must not create an account for another person.
• You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
• You must not allow another person to use your account or place bets on your behalf.
• You must notify Dendy Casino through the available support channel if you believe your account has been accessed without permission.

2. Accounts, identity checks and account security

Only one account may be opened per person unless Dendy Casino expressly agrees otherwise. Duplicate, linked or misleading accounts may be reviewed and may be closed. If more than one account is identified, Dendy Casino may decide how any account balance or unsettled activity is handled, subject to applicable law and any relevant consumer protections.

Dendy Casino may carry out identity, age, address, payment and other verification checks. You agree to provide information and documents that are reasonably required for these checks. Documents must be genuine, readable and belong to you. An account may be restricted while verification is pending, including restrictions on deposits, withdrawals, wagering or other account functions.

You are responsible for maintaining the security of your account credentials and for all activity carried out through your account, except where the activity resulted from a failure by Dendy Casino to meet its legal obligations. You should choose a strong password, avoid sharing it and log out when using a shared or public device. Dendy Casino may require a password reset or additional security steps where unusual activity is detected.

Suspension and closure

Dendy Casino may suspend, limit or close an account where it reasonably considers that a user has breached these terms, provided inaccurate information, failed verification, engaged in suspicious or unlawful activity, misused a promotion, or created a risk to the security or integrity of the website. Access may also be restricted where required by law or where a service is no longer available.

You may request closure of your account at any time through the support method available on the website. Account closure does not remove obligations that arose before closure. Any unsettled bets, pending transactions, verification requirements or other matters may need to be completed or reviewed before an account is finally closed.

3. Deposits, wagering and withdrawals

You may deposit funds only using a payment method that is in your name or that you are otherwise authorised to use. You must not use a payment method belonging to another person without prior approval. Dendy Casino may reject, reverse or review a transaction where ownership cannot be established, a payment is disputed, or the transaction appears to be unauthorised or unlawful.

You should check the details of every transaction before confirming it. Deposits are intended for use on the services and must not be made for an unlawful purpose. Dendy Casino may apply reasonable transaction, account or method-specific conditions where permitted by law. Any applicable fees, processing information or limits will be displayed before you complete the relevant transaction where practicable.

A bet or game entry is generally treated as accepted when it is recorded by Dendy Casino’s systems. If a transaction is interrupted, displayed incorrectly, not recorded or affected by a technical error, you should stop using the affected feature and report the issue through the available support channel. Dendy Casino may review and correct an obvious error or system malfunction in accordance with applicable law.

Game outcomes are determined by the rules of the relevant game and the operation of the applicable gaming systems. Where a game result, balance or transaction is disputed, Dendy Casino may rely on its system records unless there is clear evidence that those records are inaccurate. You should retain any relevant confirmation, reference or account information when raising a query.

Withdrawals and balances

Withdrawal requests may be subject to identity, payment and account checks. Dendy Casino may ask you to confirm the ownership of a payment method or provide further information before processing a withdrawal. Where possible, funds may be returned using an approved method associated with your account. Processing arrangements can vary according to the payment method, verification status and other circumstances.

You should not treat a displayed balance as proof that all funds are cleared or withdrawable. Pending deposits, unsettled bets, reversals, chargebacks, promotional conditions or technical corrections may affect the available balance. If a balance has been credited in error, Dendy Casino may correct the error and may request repayment of funds that were not properly due.

4. Promotions, responsible gambling and prohibited conduct

Promotions and bonuses

Any promotion, bonus, reward or special offer is subject to the specific promotional terms shown with that offer. Those terms may include eligibility requirements, participation steps, expiry conditions, wagering requirements, game restrictions, maximum values or withdrawal conditions. You should read the relevant offer terms before accepting or using a promotion.

Dendy Casino may withdraw or amend an offer where permitted by law, including where an offer has been published in error or has been misused. A promotion must not be used through multiple accounts, coordinated activity, automated play or any other method intended to obtain an unfair advantage. If promotional abuse or a breach of the applicable offer terms is identified, the relevant bonus or related winnings may be reviewed in accordance with applicable law.

Responsible gambling

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. You should only gamble with money you can afford to lose and should set personal limits on your time and spending. Never gamble when you are distressed, under the influence of alcohol or drugs, or attempting to solve financial problems.

• Take regular breaks and keep track of the time and money you spend.
• Do not chase losses or increase stakes to try to recover money.
• Use available deposit, spend, time-out or self-exclusion tools where they are offered.
• Ask for help if gambling is affecting your finances, relationships, work or wellbeing.
• Contact an appropriate gambling support service or qualified professional if you are concerned about your gambling.

You may request account restrictions, a temporary break or account closure through the support options made available on the website. A restriction may affect access to deposits, wagering and other services. You must not try to avoid a restriction by creating another account or using another person’s account.

Prohibited conduct

You must not interfere with the website, use automated software, introduce malicious code, exploit a vulnerability, manipulate a game or result, use stolen payment details, engage in fraud, or take part in activity that may damage the services or other users. You must also not use the website to launder money, conceal the source of funds or support any unlawful activity.

5. Privacy, website use and liability

Privacy and communications

Personal information is handled in accordance with the Dendy Casino Privacy Policy. Information may be collected and used for account administration, identity and age verification, payment processing, security, fraud prevention, customer support, legal compliance and responsible gambling purposes. You should read the Privacy Policy to understand how personal information may be handled and what choices may be available to you.

By maintaining an account, you agree that Dendy Casino may send service-related communications about your account, transactions, security, responsible gambling tools and changes to the services. Marketing communications will be managed in accordance with applicable law and any preferences or consent options available through the website.

Website content and availability

The website, its design, text, graphics, software and other content are owned by or licensed to Dendy Casino and must not be copied, modified, distributed or used commercially without permission. You may use the website only for your personal, lawful use and in accordance with these terms.

Dendy Casino aims to keep the website accurate, secure and available, but uninterrupted access cannot be guaranteed. The website may be changed, suspended or withdrawn for maintenance, security, technical, commercial or legal reasons. Dendy Casino is not responsible for loss caused by events outside its reasonable control, subject always to liability that cannot lawfully be excluded.

To the extent permitted by law, Dendy Casino is not liable for indirect or consequential loss arising from use of the website, delayed access, technical interruption, unauthorised access caused by your failure to protect account credentials, or reliance on information that has not been independently checked. These limitations do not apply where liability cannot be limited under applicable law.

Questions and applicable law

If you have a question about these terms, an account, a transaction or responsible gambling options, use the customer support channel displayed on the Dendy Casino website. Providing clear account information will help the relevant team review your request. Any complaint will be handled in accordance with the applicable complaints process and relevant legal requirements.

These terms are governed by the laws that apply to the relevant Dendy Casino service and your use of the website, subject to any mandatory rights or protections available to you. By using the website, you agree to comply with those laws and with any reasonable instructions issued for the secure and lawful operation of the services.