Privacy Policy

About this Privacy Policy

Dendy Casino respects the privacy of players and aims to handle personal information responsibly. This policy provides general information about the types of information an online casino site may collect, why that information may be used, how it may be protected and the choices available to players. It is intended for players in Australia and applies to information collected through the website, account services, customer support channels and related online interactions.

Personal information means information that identifies you or could reasonably be connected with you. The information handled will depend on how you use the site and which services you access. You may not need to provide every type of information described in this policy. However, some information may be necessary to open or maintain an account, complete verification, process transactions, meet legal obligations or provide support.

This policy should be read together with the website’s other applicable terms and notices. From time to time, the way information is handled may change to reflect updates to the website, services, technology or legal requirements. When this policy is updated, the revised version may be made available on the website. You should review the policy periodically so you remain aware of how information may be handled.

Information we may handle and why

The information collected by an online casino site will generally depend on the information you provide, the services you use and the way you interact with the website. It may include information provided directly by you, information generated through your activity and information received from service providers or other lawful sources.

Account and identity information

When you register or use an account, the site may handle details such as your name, date of birth, contact details, login information, account preferences and records of communications. These details may be used to create and operate your account, confirm account ownership, provide requested services, respond to enquiries and keep account records accurate.

Verification and compliance information

To help verify identity, eligibility and account activity, the site may request verification documents or other information. This can include identity documents, information about your address, information needed to understand the source or nature of transactions and records relating to account checks. Such information may be used for identity verification, fraud prevention, security monitoring, responsible operation of the service and compliance with applicable obligations.

Payment and transaction information

The site may handle records about deposits, withdrawals, wagers, account balances, payment methods, transaction dates, transaction values and transaction status. Payment information may be processed through external payment providers. Depending on the payment method, the site may receive limited payment details rather than complete payment credentials. Transaction records help operate the account, investigate unusual activity, resolve payment questions, provide support and meet record-keeping requirements.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device details, language preferences, approximate location, pages viewed, access times, referring website and information about how you use the site. This information may be used to keep the website working, improve performance, identify errors, protect accounts, detect suspicious activity and understand general usage patterns.

Support and communication records

If you contact support or communicate with the site, records of your enquiry and the response may be retained. These records may include the information you choose to provide, account details needed to identify you and notes about the issue. They help answer questions, investigate complaints, maintain service quality and provide a consistent support experience.

General purposes for using information

• To create, administer and secure your account.
• To provide website features and services that you request.
• To verify identity, account details and transactions.
• To prevent fraud, abuse, unauthorised access and other security risks.
• To process and reconcile payments and account activity.
• To provide customer support and respond to communications.
• To understand website performance and improve the user experience.
• To send service-related notices and, where permitted, marketing communications.
• To meet legal, regulatory, court or other lawful requirements.

Cookies, sharing and information security

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, keep account functions working, maintain security, measure website performance and understand how visitors use the site. Some cookies may be necessary for core features, while others may support analytics, preferences or relevant communications. The information collected through these technologies may be connected with your device or, in some circumstances, your account activity.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, some website features may not work as intended, and preferences may not be saved. Browser controls differ between devices and browsers, so you should check the settings and help information for the browser you use.

When information may be shared

Information may be shared where reasonably necessary to operate the website and provide services. This may include sharing relevant information with payment providers, technology providers, identity and verification services, security and fraud prevention providers, customer support providers, analytics providers and other service providers acting on the site’s instructions. Those providers may only receive information relevant to the services they perform.

Information may also be disclosed where necessary to protect the website, players or other people, investigate suspected fraud or unlawful activity, enforce applicable terms, respond to lawful requests or meet legal obligations. Information may be combined, transferred or stored using service providers in locations that may be outside Australia. Where this occurs, reasonable steps may be taken to handle information securely and consistently with applicable privacy requirements.

Security of information

Reasonable administrative, technical and organisational measures may be used to protect information from unauthorised access, misuse, alteration, disclosure or loss. These measures can include access controls, authentication procedures, monitoring, secure systems and staff or supplier processes. No website, electronic transmission or storage system can be guaranteed to be completely secure. You should keep your login details confidential, use a secure device and contact support if you suspect that your account or information has been accessed without permission.

Keeping information

Information is generally kept only for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, protect security or meet legal and compliance requirements. Some records must be kept for a period required by law even after an account is closed. The length of time will depend on the type of record and the relevant requirement. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy choices and data rights

Depending on the circumstances and applicable privacy requirements, you may have rights and choices concerning your personal information. These rights are subject to reasonable verification and any lawful exceptions. For example, a request may not be actioned immediately where information must be retained, where disclosure could affect fraud prevention or security, or where providing it could unreasonably affect another person’s privacy.

• Access: You may ask for information about the personal data held about you and, where appropriate, a copy of that information.
• Correction: You may ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: You may ask for your personal data to be deleted where it is no longer needed or where applicable requirements allow deletion. Some records may need to be retained for legal, security, transaction or dispute-related reasons.
• Marketing consent: You may withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is available. Withdrawing marketing consent will not usually affect essential service or account communications.
• Cookie choices: You may manage cookies through your browser settings, although restricting cookies may affect website functionality.

How to make a privacy request

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@dendycasino.click. Please explain the request clearly and provide enough information to help identify the relevant account. For your protection, additional information may be requested to verify your identity before a request is completed. This verification is intended to prevent personal information from being disclosed or changed by an unauthorised person.

Requests will be considered and handled within a reasonable time, subject to the nature of the request, identity checks, technical requirements and any applicable legal exceptions. If a request cannot be completed in full, an explanation may be provided where appropriate. You may also contact support@dendycasino.click if you have a question about this policy, believe your information has been handled incorrectly or want to raise a privacy concern.

Changes to this policy

This Privacy Policy may be updated when services, technology, security practices or privacy requirements change. The current version will be made available on the website. By continuing to use the website after an updated policy is published, you acknowledge that you have had an opportunity to review the revised information. If a change requires a separate notice or consent, it may be communicated through an appropriate channel.