Betting Rules

1. General betting conditions

Dendy Casino provides online gaming and betting services subject to the rules shown on the website, the applicable terms and conditions, and relevant Australian laws. These rules apply to all bets, wagers, games and other transactions made through an approved account. Additional conditions may apply to particular games, betting markets, promotions or payment methods. Any specific rule displayed on a game or betting page forms part of the conditions for that activity.

Players are responsible for reading the relevant information before placing a bet. This includes checking the name of the game or market, the available selection, the odds or return information, the stake, the potential result and any restrictions that may apply. If information is unclear, players should not place a bet until they understand the applicable conditions. Continuing to use the service after information has been made available may be treated as acceptance of those conditions.

Only one personal account should be used by each player unless Dendy Casino has expressly approved another arrangement. An account must be used by the registered account holder and must not be transferred, sold, shared or operated on behalf of another person. Players must keep login details secure and must notify Dendy Casino through the available support channels if they believe an account has been accessed without permission.

• Players must meet the applicable minimum age requirement and any other eligibility conditions before using the service.
• Account information must be accurate, current and complete.
• Players must use the service only where online betting and gaming are permitted for them.
• A player must not use another person's payment method or account without proper authorisation.
• Accounts must not be used for unlawful activity, fraud, collusion, money laundering or any attempt to misuse the service.
• Dendy Casino may request information or documents to verify identity, age, account ownership, payment details or compliance with these rules.

If a player does not satisfy an eligibility or verification requirement, Dendy Casino may restrict access, suspend an account, cancel affected bets or take another action allowed by the applicable terms. Any review will be handled in accordance with the relevant rules and legal obligations.

2. Placing and confirming bets

Before confirming a bet

A bet is normally placed by selecting the relevant game, market or option, entering or choosing a stake, and confirming the transaction. Before confirmation, players should review all details carefully. The information shown at the confirmation stage is intended to give the player an opportunity to identify an incorrect selection, stake or betting option. A bet is not considered accepted merely because a player has selected an option or entered an amount.

A bet is accepted only when it has been successfully recorded by the system and a confirmation is displayed or otherwise made available in the player's account. A confirmation message, transaction record or bet history entry should be retained as the main reference for the accepted bet. A selection shown in a betting slip does not by itself prove that the bet was accepted.

Players should check their account history after placing a bet. If a bet does not appear, if the stake appears incorrect, or if a confirmation is not received, players should avoid placing the same bet again until the account record has been checked. This can help prevent duplicate transactions. Dendy Casino may investigate system records when there is a question about whether a bet was accepted.

Bet acceptance and changes

Dendy Casino may refuse, limit, delay or cancel a proposed bet before acceptance where permitted by the applicable rules. This may occur because of technical issues, market changes, account restrictions, verification requirements, risk controls or other operational reasons. A displayed price, return or betting option may change before acceptance. The terms applying at the time of acceptance will generally determine how the bet is handled.

Once accepted, a bet generally cannot be changed or withdrawn unless a specific feature or rule allows it. A player should not assume that a request to cancel or amend a bet has been successful until the account displays confirmation. Where a cash-out, cancellation or other adjustment feature is offered, its availability is not guaranteed and may depend on the relevant game, market, system status and other conditions.

1. Select the correct game, market or betting option.
2. Check the stake and any displayed odds, return or game information.
3. Review the betting slip or confirmation screen before submitting the bet.
4. Confirm the bet only when all details are correct.
5. Check the account history to make sure the transaction was recorded.

3. Results, settlement and technical issues

Bets are settled according to the rules for the relevant game, market or product. The result may be determined by an official result, a random outcome generated by the game system, or another method described in the applicable game rules. Players should read the specific rules displayed for the activity because settlement conditions can differ between games and bet types.

A bet may be recorded as won, lost, void, cancelled, refunded or otherwise settled depending on the outcome and the applicable conditions. A void or cancelled bet is normally treated according to the specific rules for that product. Where a result cannot be determined, a market is abandoned, or an event does not proceed as required, the relevant game or market rules will explain the available treatment.

Displayed results, balances and transaction records are subject to system processing and review. If there is a clear mistake in a displayed price, result, balance, settlement or other account information, Dendy Casino may correct the mistake and take any action permitted by the applicable terms. This may include correcting an incorrect settlement or reversing a transaction that was processed in error. A player will not be entitled to rely on an obvious error where the applicable rules allow correction.

Interruptions and system errors

Online services can be affected by internet connections, device settings, software, maintenance, outages, delays or other events outside a player's control. Players are responsible for ensuring that their device and connection are suitable for accessing the service. If a player experiences an interruption while placing a bet, they should check the account history before trying again.

A bet that is interrupted may still have been accepted. Conversely, an amount may appear to have been deducted temporarily without the bet being accepted. The account record and system audit information will be used to establish what occurred. Dendy Casino may cancel or correct a transaction where a technical fault has affected its acceptance, display or settlement, in accordance with the applicable rules.

• Do not refresh repeatedly or submit the same bet several times during a delay.
• Check the bet history and account balance after a suspected interruption.
• Keep screenshots or transaction references if a display appears incorrect.
• Raise a query promptly through the support option available on the website.
• Do not attempt to exploit a known error, delay, malfunction or pricing issue.

4. Account reviews, disputes and responsible play

Reviews and account restrictions

Dendy Casino may review betting activity, account information and transactions to protect players, maintain the integrity of the service and meet applicable legal or compliance responsibilities. A review may involve requests for further information or documents. While a review is taking place, access to an account or particular features may be restricted where permitted. Players should provide truthful information and respond through the available support channels.

The use of automated systems, software, bots or other tools to interfere with the service, gain an unfair advantage or place bets in a manner that is not permitted is prohibited. Collusion, manipulation of outcomes, identity misuse and attempts to avoid account controls are also prohibited. Where prohibited conduct is suspected, Dendy Casino may suspend an account, withhold a transaction where permitted, cancel affected bets or take other action under the applicable terms.

Questions and disputes

Players should review their bet history and the relevant game rules before raising a query. If a player believes that a bet has been accepted, displayed or settled incorrectly, the matter should be reported as soon as possible using the support option available on the website. Useful information may include the account username, the approximate date and time, the game or market, the stake, the transaction reference and a clear description of the issue.

Dendy Casino may review system records, account history, bet records and other relevant information when responding to a dispute. The outcome will be based on the applicable rules and available records. Players should not make repeated submissions about the same issue while it is being reviewed. Nothing in these rules removes any rights or protections that cannot lawfully be excluded under Australian law.

Responsible gambling

Betting should be treated as entertainment, not as a way to earn income or recover financial losses. Players should decide how much time and money they can afford to spend before playing and should stop when that limit is reached. Never chase losses, borrow money to gamble, or gamble to deal with stress or other personal difficulties.

• Set personal spending and time limits before you begin.
• Take regular breaks and avoid betting when tired, upset or under the influence of alcohol or other substances.
• Keep gambling separate from essential household spending.
• Use available account controls, deposit limits, time reminders or self-exclusion options where offered.
• Seek support from an appropriate gambling support service if betting is becoming difficult to control.

These Betting Rules should be read together with the website terms, privacy information, responsible gambling information and any game-specific rules. If a specific product rule conflicts with a general statement on this page, the specific rule for that product may apply to the relevant bet. Dendy Casino may update these rules when necessary, and the version displayed on the website will apply from the date it is published or otherwise made effective.