Responsible Gaming

Make gambling a choice, not a necessity

There is no guaranteed way to win when gambling. Casino games are based on chance, and past results do not predict future outcomes. A winning session does not mean another win is due, and a losing session cannot be recovered by continuing to play. Treat every amount spent as an entertainment cost that may not be returned.

Before opening a game, decide how much money and time you are comfortable spending. Only use money that is available after essential costs such as rent, bills, food, transport and other financial commitments have been covered. Never use borrowed money, money set aside for important expenses or funds needed by another person.

• Set a spending limit before you begin and keep to it.
• Set a time limit and take regular breaks away from the screen.
• Do not chase losses by increasing stakes or playing for longer.
• Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
• Keep gambling separate from other entertainment and household spending.
• Remember that gambling is not a reliable source of income.

It can also help to keep a simple record of deposits, bets, wins, losses and time spent playing. A written record may give you a clearer view of your overall activity than the result of one session. If the figures or the amount of time concern you, take a break and consider seeking independent support.

Safer gambling tools and account controls

Dendy Casino encourages players to use available safer gambling controls before problems arise. Depending on the account and service, these controls may include deposit limits, wagering or spending limits, time reminders, activity statements, temporary breaks and self-exclusion. Features can have different settings, processing requirements or waiting periods. Review the information shown in your account and choose controls that match your personal circumstances.

Setting a limit

A limit is most useful when it is set before gambling begins. Choose an amount that you can afford to lose without affecting your normal financial responsibilities. Consider setting a daily, weekly or monthly limit, where the relevant option is available. A limit should be treated as a firm boundary rather than a target to reach. Do not change it simply because you want to continue playing.

Taking a break

A temporary break can provide time to review your gambling and decide whether you want to return. During a break, avoid looking for another gambling account or service to continue playing. Use the time to focus on work, study, family, exercise, hobbies or other activities that do not involve gambling.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a defined period or indefinitely. If you choose self-exclusion, follow the available process carefully and do not attempt to create another account or use another person's account. Self-exclusion may apply only to the service or account covered by the request, so consider asking an Australian gambling support service about wider exclusion options if you need broader assistance.

If a safer gambling tool is not clear or you are unsure which option is appropriate, review the relevant account information or seek help before continuing to play. These tools are designed to support your decisions, but they work best when you use them honestly and consistently.

Recognising signs of gambling harm

Gambling harm can develop gradually. It may affect finances, relationships, work, study, sleep, mood and general wellbeing. You do not need to wait for a serious crisis before asking for help. Speaking with someone early can make it easier to understand what is happening and choose a suitable next step.

• Spending more money or time gambling than you planned.
• Trying to win back money after losing it.
• Increasing your bets to achieve the same excitement.
• Borrowing money, selling items or missing payments to fund gambling.
• Hiding gambling activity, losses or account transactions from family or friends.
• Feeling restless, irritable or anxious when you try to stop.
• Thinking about gambling during work, study, family time or sleep.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Arguing with people close to you because of gambling.
• Returning to gambling after deciding to stop.
• Feeling guilt, shame or regret after a gambling session.
• Believing that a large win is the only way to fix financial difficulties.

One sign may be enough to justify taking a break and reviewing your activity. Several signs may indicate that additional support would be helpful. Talk openly with a trusted person, stop gambling for the time being and contact an Australian gambling support service or qualified health professional. Support is available for people who gamble and for family members or friends affected by someone else's gambling.

If gambling has contributed to immediate financial, personal or emotional danger, prioritise your safety and seek urgent assistance from appropriate local emergency or health services. You do not have to manage a serious situation alone.

Protecting yourself and others

Age and account responsibility

Gambling is for adults who meet the legal age requirement that applies in their location. Children and young people must not use a gambling account or participate in gambling activities. Keep account credentials private, log out on shared devices and use appropriate device or network controls to reduce the risk of unauthorised access. Never allow another person to use your account, and do not use someone else's account.

Financial and personal security

Keep payment information secure and check account activity regularly. Do not share passwords, security codes or verification information with anyone. If you notice activity you do not recognise, stop using the account and follow the available account security process. Keep gambling separate from household finances where possible, and consider discussing spending boundaries with a person you trust.

Gambling and wellbeing

Gambling can feel more difficult to control when combined with alcohol, drugs, poor sleep or strong emotions. Avoid gambling in those circumstances. If you are experiencing depression, anxiety, substance use concerns or another health issue, consider speaking with a qualified health professional. Gambling support services can also help you identify practical steps, even if you are not ready to stop permanently.

Marketing messages and promotional information can sometimes encourage further play. If gambling is becoming difficult to manage, review available communication preferences, use account restrictions and avoid content that encourages you to gamble. A break from gambling-related advertising and activity can help you make decisions with less pressure.

Getting help and making a personal plan

A personal safer gambling plan can make your intentions practical. Write down why you want to gamble, what you can afford to spend, how long you will play and which signs will mean it is time to stop. Decide in advance who you will speak to if you feel unable to follow the plan. Keep the plan somewhere easy to review before you start a session.

1. Set a realistic spending and time limit before gambling.
2. Use the account controls that best support your limit.
3. Take breaks and review your activity regularly.
4. Tell a trusted person about your boundaries if that feels safe and useful.
5. Stop gambling if it is affecting your money, relationships, work, study or wellbeing.
6. Seek support early from an Australian gambling support service, counsellor or health professional.

You can ask for help without waiting until your situation becomes severe. Support is confidential in many settings and may include practical financial guidance, counselling, family support and help with stopping or reducing gambling. Choose a service that is appropriate for your needs and location.

Dendy Casino encourages every player to remain informed, set boundaries and use available safer gambling options. If you feel gambling is no longer within your control, do not continue playing while deciding what to do. Take a break, use the strongest restriction available to you and seek independent support.